Lifetime Warranty

SKROOZ.com products have a non-transferable, limited lifetime warranty to the original purchaser with sales receipt/proof of purchase.

Using decades old techniques, proprietary & patented materials, along with the latest testing equipment, all SKROOZ.com, cables are meticulously manufactured before they are offered for sale. 

SKROOZ.com cables are built to last under normal use but should be handled with proper care. They will offer you many years of performance and reliability.

Please note that our warranty policy applies to defects in material and workmanship only, and excludes:

• Malfunction of product(s) caused by accident, customer misuse, and contact with solvent chemicals or malfunction or damage to the product(s) caused by improper connection(s) to audio/video and any related equipment the cables are designed for.
• Merchandise which has been reconditioned, used as rental equipment, and floor or display product(s)/model(s).
• Merchandise which has been manufactured by or identified as the products of another company.
• Repair, replacement, or transportation costs of merchandise determined not to be defective in materials and workmanship. SKROOZ.com including any official dealer or store that sells SKROOZ products, at its sole discretion, shall determine whether or not its products are defective in materials and workmanship.
• Abuse of product(s) or misuse of product(s) in any way other than the products intended use. SKROOZ.com in its sole discretion, will determine whether its product(s) have been abused or misused and/or whether any damage to its product(s) are the result of negligence, abuse or misuse.
• Warranty does not cover cosmetic damages or damage from everyday wear and tear or from transportation by a common carrier.

Please note the warranty is only valid if you are the original owner of the cable and can provide us with a copy of the original receipt. By performing the repair work on the cable yourself, you will void the limited lifetime warranty on your cables. If you would like to send the cables in for a non-warranty repair, please ship it to:

SKROOZ.com
716 Rossanley Drive
Medford, OR 97501

*Please contact us before you ship the cable to request an “Return Authorization/RA” number. Be sure to write the RA number clearly on the outside of the package. When we receive the cable the technicians will check it over and assess the damage. We will contact you to let you know that we received the cable, and when you can expect the repair or replacement to be completed. If the repair is not covered by warranty, we will contact you with an estimate of the repair costs. Also, any ends replaced would have a new limited lifetime warranty), we will then begin work on the cable as soon as we secure payment. Once the cable is repaired you will receive a confirmation e-mail with tracking information. If you have any further questions please feel free to contact us.

Lifetime Warranty additional info

All SKROOZ.com cable assemblies are manufactured using the some of todays most current cable technologies in the industry. However, should you experience trouble with our product, our Lifetime warranty applies to the original purchaser only, with original receipt, which assures you are completely protected should our cables not live up to our Lifetime warranty

If you experiencing an issue with your SKROOZ cable you can go to any participating SKROOZ.com dealer for an exchange. If they have the cable in stock, you may exchange it there. Please be sure to contact your dealer to ensure product availability.
*NOTE: Our Lifetime warranty only applies to factory assembled cables.